Privacy Policy

1. Introduction

ProTek Facilities Management Pty Ltd (“ProTek FM”, “we”, “our”, “us”) is committed to protecting the privacy of personal information. This policy outlines how we collect, use, disclose, and store personal information in compliance with the Australian Privacy Principles (APPs).

2. What Personal Information We Collect

We may collect personal information such as:
– Name, address, phone number, and email.
– Employment details (for staff, contractors, and job applicants).
– Business details of clients (store managers, landlords, subcontractors).
– Financial and billing information (ABN, bank details, payment history).
– CCTV or site access records, where applicable.

3. How We Collect Information

We collect personal information:
– Directly from you (via phone, email, website forms, contracts).
– During site visits, service requests, and maintenance reporting.
– From third parties (landlords, subcontractors, suppliers).
– Automatically when you visit our website (cookies, analytics).

4. Why We Collect and Use Information

We use the information to:
– Provide facilities management and maintenance services.
– Communicate with clients, subcontractors, and employees.
– Manage accounts, billing, and payments.
– Comply with legal and regulatory obligations.
– Improve our services and website experience.

5. Disclosure of Information

We may share personal information with:
– Subcontractors, trades, or service providers engaged to perform work.
– Landlords, building managers, or client representatives.
– IT, accounting, and administrative service providers.
– Government agencies or regulators where legally required.
– Overseas recipients (only if necessary, with safeguards).

6. Storage and Security

We store information in secure systems (electronic and physical). Access is restricted to authorised staff. We use reasonable measures to protect data from misuse, interference, loss, and unauthorised access.

7. Access and Correction

You have the right to request access to personal information we hold about you and request corrections if inaccurate. Requests can be made in writing to us (contact details below).

8. Complaints

If you believe your privacy has been breached, you can lodge a complaint with us. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).

9. Contact Us

ProTek Facilities Management Pty Ltd
U2/23 George St, Gosnells, WA 6110
Email: admin@protekfm.com.au
Phone: 0861502874

10. Policy Updates

This policy may be updated from time to time and will be available on our website.