ProTek Fm

Service

HVAC Services

  • Skilled teams delivering high-quality HVAC service, maintenance, and technical support.
  • A collaborative approach with clients and site occupants to ensure seamless outcomes and minimal disruption.
  • Preventive and corrective maintenance that ensures thermal comfort, energy efficiency, and healthy indoor air quality.
  • Expertise in both centralised and domestic HVAC systems, including split systems, packaged units, and VRF/VRV systems.
  • Service tailored to system type, zoning requirements, building
    layout, and air distribution needs.

Electrical Systems Maintenance

  • Planned & Preventive Maintenance – Regular inspections of electrical systems, lighting fixtures, and wiring to ensure safety and efficiency.

  • Rapid Fault Response – Immediate repair of power failures, faulty circuits, or lighting breakdowns to minimize downtime.

  • Lighting Upgrades & Replacements – Energy-efficient lighting solutions, LED conversions, and replacements tailored to retail standards.

  • Compliance & Safety Testing – Electrical load testing, emergency lighting checks, and certification in line with regulations.

Plumbing Services

  • Rapid Response Repairs – Swift resolution of leaks, blockages, and breakdowns to prevent disruption.

  • Preventative Maintenance – Routine inspections of pipes, valves, and fixtures to ensure reliable operation.

  • Restroom & Staff Facilities Care – Hygienic maintenance of washrooms, kitchens, and back-of-house plumbing systems.

  • Water Efficiency Solutions – Installation and upkeep of water-saving fixtures to reduce costs and support sustainability.

Professional Cleaning & Store Presentation

High-end presentation, front and back of house.

Façade & Glass Cleaning – Exterior panels, cladding, and signage using approved solutions.

Interior Finishes & Detail Cleaning – Mirrors, displays, joinery, and delicate finishes.

ChemDry Carpet & Upholstery Cleaning – Low-moisture deep cleaning of carpets, rugs, and upholstered furniture for fast, residue-free results.

Painting and Carpentry Services

  • High-quality interior and exterior painting services.
  • Surface preparation, touch-ups, and full repaints.
  • Specialty finishes tailored to your design and branding
    requirements.
  • Furniture repairs and custom woodwork.
  • Door and window adjustments for smooth functionality.
  • Partition installations and wooden fixture maintenance.
  • Durable, precise workmanship for both refurbishments and
    routine maintenance.

Integrated FM Service

 Planned, Reactive & Technical Maintenance

  • We ensure your store stays fully operational, safe, and visually flawless 24/7.


Planned Preventative Maintenance (PPM)

  • Custom schedules for mechanical, electrical, lighting, plumbing, and life safety systems.
  • Ensures compliance with national standards and centre-specific requirements.
  • Reduces unexpected failures and preserves asset value.


24/7 Reactive Response

  • On-demand support for urgent issues — power loss, water leaks, AC breakdowns, lighting faults, and more.
  • Direct-to-technician dispatch with live tracking and CMMS reporting.
  • Minimal disruption to trading and customer flow.


Asset Management & Reporting

  • Asset tagging, condition reports, and lifecycle forecasts.
  • Supports informed capex planning for replacements and upgrades.

Audio-Visual & Technology Care

We maintain the AV and IT systems that shape the luxury retail experience.

  • Audio System Maintenance – Regular inspection, cleaning, calibration, and troubleshooting to ensure flawless ambient music aligned with brand guidelines.

  • Server Rack & Network Cabinet Management – Organisation, ventilation checks, cable routing, and inspection of POS and media control equipment.

  • UPS Maintenance – Routine testing, battery checks, and failover verification to protect POS, lighting, network, and security systems.

Fire Systems

  • Fire Detection & Alarms – Regular testing and servicing of smoke detectors, alarm panels, and call points.

  • Sprinkler System Maintenance – Inspection, pressure testing, and performance checks for reliable activation.

  • Extinguishers & Hose Reels – Servicing, refilling, and compliance certification of portable fire equipment.

  • Suppression Systems – Maintenance of gas and foam-based suppression units for high-risk areas.

  • Compliance Assurance – Ensuring all systems meet national fire safety standards and audit requirements.

Touch-Ups, Fabric Panel Repairs & Store Maintenance

Preserve your premium finishes without major works.

  • Paintwork & Wall Repairs – Scuff removal, patching, and brand-colour touch-ups.

  • Joinery & Fixture Repairs – Restoration of high-end counters, cabinetry, and shelving.

  • Fabric Panel Replacements – Precision installation of acoustic or decorative wall panels to design intent.

End-of-Lease Defit & Make-Good

Fast, compliant strip-outs and reinstatements.

  • Complete Make-Good – Removal of flooring, ceilings, walls, branding, and services as per lease.

  • Base-Build Restoration – Repairs to original centre specifications with certification.

  • Centre Liaison & Permits – Handling notifications, approvals, after-hours access, and coordination.

Security, Safety & Compliance

Keeping your store safe, compliant, and risk-free.

  • Security System Support – Maintenance for EAS gates, CCTV, door access, and intercoms.

  • Regulatory & Safety Compliance – Inspections for fire systems, exit lighting, first aid, and emergency access.

  • Centre Management Liaison – Coordination for permits, essential works, and communications.

Back-of-House & Staff Facilities

Clean, compliant, and productive team spaces.

  • Waste Management – Bin rotation, scheduled collection, and responsible disposal for general, cardboard, and plastics.

  • Washroom & BOH Cleaning – Restrooms, stock rooms, and kitchenettes to hygiene standards.

  • Ambient Scent & Air Quality – Maintenance of scent systems and odour control for a consistent brand ambience.

We deliver premium facility management solutions, combining planned care, rapid response and expert detailing to keep your spaces at their best.

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We acknowledge the Traditional Owners and Custodians of the lands on which we work and pay our respects to Indigenous Elders past, present and emerging.
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